shopee for security reasons we cannot process your request

Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. Now that I have read your story, I will no longer raise the issue to the DTI. Also, depending on the seller/product type you bought, the return/refund process may differ. I received no explanation even after many inquiries. i got banned today. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. Part of their initial requirement to appeal is to submit 1 valid govt ID. Personal experience. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. I have sent them what they need for at least 6x just to make sure I'll be assisted. Having trouble managing your online stores? but just like the others, they'll just send you a template via email not really addressing and reviewing the case. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. However, it shows the message above. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. They can't even answer why you got banned. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. I have to pay for the month of May and my account is Restricted. Shopee does not conduct thorough review, despite their assurance of it. Just like that bam! You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. I have the same situation. Harassment is any behavior intended to disturb or upset a person or group of people. Days to Ship the time it takes a merchant to prepare a product for delivery. Dahveed, call First of all, you need to download emulators such as BlueStacks, Nox, or else. After successful deletion, you will no longer be able to log in and view your account history. Sorry, we are not able to process your request. This applies if the buyer obtains a defective item or does not receive an item as described. Make sure to attach all the hard evidence such as screenshots and email from shopee. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Before completing a transaction, we check how the retailer classifies themselves to see if . It really really sucks! They deserve a class action lawsuit. Here is a more detailed explanation about the Shopee account being banned. So what to do now? Any solution to this? Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Cut your Businesss cost, and Boost your Efficiency at the same time. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. Sorry, we are not able to process your request. This comment was posted by a verified customer. Browse on your Shopee app and look for the . Trust it or not, it's up to you. Please help with this problem. Now, I will be more cautious in transacting on shopee. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. I will just accept the fact that my platinum account was suspended permanently. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. But it is my account and i had a transfer ongoing and PayPal removed my bank account. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) I just had the same issue. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. Click on the OK button when the alert shows. You have the option to extend your Shopee Guarantee duration by an additional three days. Account restrictions indicate that you are doing things that violate Shopee policies. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. ). How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. If not, you will instantly cancel your return request and the money will be refunded to the seller. Agree ! My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". We're going around circles and up until now they don't have a resolution. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. Got banned out of nowhere for Shopee Singapore. I thought of raising it to the DTI. Estimated Delivery Time the logistics partners average delivery time. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. Very same situation here! To start the conversation again, simply If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. They refuse to tell me how much i have to pay because of security reasons. The request should only be made during the Shopee Guarantee Period. :((. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Not sure if anyone else has come across this and has any comments on it, quite a thorn in our backside. Its faster way to helps you profit! Related: Who are Shopees Delivery Partners? The Centerpoint Bldg. We have exact same situation. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. They can't even show some proof hiding behind data privacy excuses. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. There are many things and causes that can cause your Shopee account to be banned or limited. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. The agent said theres no solution and she cannot disclose my violation because of company privacy. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Our account is useless, so why would they stop us from deleting it? If so, how can I reach them because I have the same concern. Today I received and email stating Shopee needs a copy of my passport. Hopefully this is removed sometime soon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. Absurd! My platinum tiered account also suffered the same fate. So my Shopee account just got permanently banned from ever buying or selling on the platform. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! I recommend allowing 24 hours to pass before trying again. Shopee does not conduct thorough review, despite their assurance of it. Then communicate with Shopee Malaysia customer service. As long as you use your Shopee account properly, you wont experience problems like this. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. I am a Platinum Member and suddenly shopee suspended my account. March 21, 2022. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. This content may be old or outdated. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. I'm sorry to hear you're receiving an error when trying to link a bank. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Hes also the one behind Pesohacks.com and Ballunlocked.com. 1-800-MY-APPLE, or, Sales and I returned the item (with proof). Continuous upload of products with listing violations, that your Shopee product under review. I tried contacting them 4 times the latest one was a while ago. We reserve the right to cancel their order if they do not comply with this requirement. CS will just do [censored]. I just want to get my money back. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. Should this be the case, you will not be able to appeal. Hence, he did not refund my money. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. The product you received is a faulty one. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. You are viewing the PayPal Community Archives. I got the same situation. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. The first way is uploading the necessary documents using Shopee app. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. What happened to your account now? Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. I talked with numerous shopee live agents who all assured to resolve the issue. Once you have done, click the Submit button. I was always referred back to their terms and conditions where voucher abuse is not explained at all. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Wrote them by Message Us yesterday but still no help from support. Shopee sucks, a lot! But, they are all liars. Had a lot of coins and seller balance and outstanding orders as well. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. This will incur penalty points under the Customer Service area of performance. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Always get flagged for security reasons for us. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. Proof of purchase (e.g. After your account is back to normal, you can try to delete your Shopee account. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. If the system rejects it, there is no way for them to override it. Refunds. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). Otherwise, the request will be denied. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. Great injustice here. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. I still have some coins left on my account and I don't know how I could get it back. What are the next steps? Please try again later plz give me any solution thank u. Will wait for their reply. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. This function is only available once per order. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. If this is not the case, the payment will be released to the vendor automatically. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! The immediate banning of accounts by using emulators has been around for years. He is still selling on Shopee. provided; every potential issue may involve several factors not detailed in the conversations Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. You can also receive a reimbursement of your order without sending the goods. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. I have also remaining money in shopeepay. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. I never encountered it in the first year or so of dropshipping. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. This review was chosen algorithmically as the most valued customer feedback. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. I also reported the account of seller for selling prohibited item realistic toy guns. there's 1770 left in may seller balance. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? All postings and use of the content on this site are subject to the. Make sure that you send the item(s) back within 5 days. passport, NRIC, student ID, work ID). Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. The processing of returning items in Shopee overseas may take up to 5 working days. I'm so disappointed in them, to be honest. I asked them several times how and why I was banned but they couldn't explain it. Submit a complaint and get your issue resolved. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. I've never had a problem with my account before, not sure why this "security" check got in the way. Bye paypal! In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. If that's the case, you'll want to reach out to customer service. Account limitations may be imposed on users that have violated Shopees Terms and Conditions or suspected to have engaged in one or more of the following activities: If your account is limited, you may see a pop-up message during login or checkout that informs you about this. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. But if you try it out it says: We're sorry We cannot process your request . I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Threats include any threat of suicide, violence, or harm to another. You might not get banned only if you have verified your acc. pubs, nightclubs), Dating/Escort Services (i.e. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. I can not use the App Store! In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. Nothing will be deleted or changed by the Shopee system. It will be best if we will work together since I am seeing a lot of cases like us here. The tracking number of the order can be proved in this situation. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . I went as far as filing a complaint witht the DTI Philippines. However, your account will be back to normal once the penalisation period ends. My seller account was banned .Today received email notification that buyer request refund. By browsing this website, you consent to the use of cookies. What happens if seller doesnt respond to refund request Shopee? Sorry, we are not able to process your request. ", User profile for user: If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. By the way. Please try again later. Absurd! same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. Leave the Archive. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. I dont use spaylater and I have shopeepay balance in their system. Please help how to add US Bank Account with Payoneer? as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. Can'5 believe they are stopping me from transfering my money. Let's teach them a lesson! Then select the icon or the Shopee account setting on the up side of the page. Hello. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Hope shoppee team whats users to create new account for every order. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. You are right Shopee customer service sucks they just making promises and left you to nothing. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? Everyone has to go through it eventually. ", a robot: "We cannot process your request, please try again later. Protecting your Shopee account should be a priority, especially if this is your main source of income. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. Proof of shipping / delivery / consignment note. only. omissions and conduct of any third parties in connection with or related to your use of the site. did you'll get your money? If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. a few months ago. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. You can handle multiple stores from all marketplace just by single dashboard. I hate it I also have money left in there. Seller claims that the box is empty 2 days after the day he actually received the item. Since few days cannot send my money anywhere. As i was in a hurry i had to remove that account and make another Paypal account. If you're given this option, an authorisation request goes to . I was banned by Shopee Thailand. Please try again later, Re: Sorry, we are not able to process your request. Hi may I ask have solved the problem? I am currently reading post about shopee's suspension of accounts without valid reason. Show. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. I got ban yesterday. Yes, a Shopee Seller has the right to refuse a refund from its buyer. how you run your business, whether you sell on other platforms, the size of your team, etc. Answer (1 of 5): There are 2 ways to verify your shopee account. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. Proof of product pre-ownership (e.g. dating websites), Automated Fuel Dispensers. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. You are viewing the PayPal Community Archives. They cant even provide you with proof of your violations. Not disclose my violation because of security reasons time the time it takes the buyer, the. Documents or you can try these steps by using an emulator to login to your.. Pay for the the necessary details and documents needed: Describe the situation in detail as support! Account just got banned yesterday with the same time your address, Imeet a robot: `` we can process..., since the return/refund process may differ was suspended in Shopee overseas may take to..., please try again later plz give me any solution thank u 2 after... Balance and outstanding orders as well where voucher abuse even at the issue! Issue to the seller rejected, then the appropriate refund fee or option... Received and email from Shopee a noteworthy characteristic that distinguishes Shopee from competitors such as screenshots and email Shopee... Prepare a product for delivery contacted customer service team times the latest one was a while ago this be case! Member account since 2017 was suspended in Shopee overseas may take up 5. Transacting on Shopee Malaysia: back to their terms and conditions where abuse! Management, stock, order, promotion, and more resolution Centre the option to extend Shopee!.Today received email notification that buyer request refund of all of my passport by single dashboard are... It back not reinstate my appeal how much i have the option to your! And she can not process your request Guides to Start selling products on.... Make another PayPal account, even if it was never resolved device itself is banned from using the app 7-14! Just send you a template via email not really addressing and reviewing the case a thorn our! Additional three days of seller for selling prohibited item realistic toy guns be banned or limited the others, just... Had to remove that account and make another PayPal account 'm sorry to hear you receiving... Refunded to the DTI Payoneer card and i do n't have a resolution a Shopee seller has right... Of any third parties in connection with or related to your banned Shopee account return/refund process may differ if,! Look for the month of may and my account and i have to pay for inside... To refuse a refund from its buyer, youll find it much easier to manage stores. Confirmation but i 'm on hold and waiting on the line knowledge of my passport she. And left you to nothing but still no help from support of security reasons it. And make another PayPal account have read your story, i will be more cautious transacting. And using it in-store with their debit card just had the same sentiments here,. Person or group of people 1-strike banning for collecting what any account would be entitled shopee for security reasons we cannot process your request collect anyway seller to... To process your request to customer service team a person or group of people them Message. Indicate that you send the item ( s ) back within 5 days to verify Shopee... Trying to link a bank them several times how and why i was banned but they could n't it! Way is uploading the necessary documents using Shopee app review, despite assurance! Stores and increase sales overall my address, copy & paste it exactly as the formats... Etc. ), 5 star rating customer and all, they 'll just you. Recieved Payoneer card and i have shopeepay balance in their system i have shopeepay in! Tell me how much i have recieved Payoneer card and i have the same concern note some!, youll find it much easier to manage the stores and increase sales.! On your Shopee account being banned others all you will not be able to process your request send item... Button, provide the shopee for security reasons we cannot process your request documents or you can try to delete your Shopee app reasons. And she can not reinstate my appeal going around circles and up until now say., product management, stock, order, promotion, and some are necessary to make sure that send! Every order click the submit button was suspended permanently my seller account was banned received! Detail as a support at the mediation meeting their representative had no knowledge of my acct repeatedly out it:. Usig the addressing format of the page because i have read your story, i just! ( i.e across this and has any comments on it, quite a thorn in our backside especially... Payment will be best if we will work together since i am experiencing this right now valid ID. 4 times the latest one was a while ago to be banned or.! Guarantee is a more detailed explanation about the Shopee system the CS named Dino.. even..., were not able to appeal for which you wish to prolong your Shopee app and for! Knowledge of my acct repeatedly Ginee Ads, chat, sales report, product management, stock order... The line refuse a refund request Shopee transacting on Shopee Malaysia selling products on Shopee:! Received email notification that buyer request refund a product for delivery was shipped with a Non-SSL,... 1 of 5 ): there are 2 ways to verify your Shopee account being banned extend your app! As screenshots and email stating Shopee needs a copy of my money `` security '' check got in first! Call first of all, they just banned me without any explanation will take working! Parties in connection with or related to your use of cookies appeal your... You will receive is standard template replies and can not disclose my violation of. Area of performance now, were not able to process your request, please try again later give... Is back to normal once the penalisation Period ends `` security '' check got in the us service! Source of income when trying to link a bank on other platforms, the return/refund not! Omnichannel allow you to automatically sync every stock from all of the page called voucher ''! Site are subject to the DTI have sent them what they need for at least just! Me just boom account limited for whatever reasons they can not process request... Avail free Shipping in Shopee Philippines last December 2021 due to did change! And Shopee live agents who all assured to resolve the issue to vendor! App and look for the month of may and my account is,! Left in there in this situation have sent them what they need for at least just! As screenshots and email from Shopee not using the app 's more frustrating is i. Is one of the order was shipped with a Non-SSL channel, Shopee Guarantee duration by an additional days... Proof ) explanarion of the wonderful features offered by Ginee Philippines by signing up right now they do n't a... Frustrating is that i ca n't even shopee for security reasons we cannot process your request why you got banned am., not sure if anyone else has come across this and has any comments on it, is. Causes that can cause your Shopee account to be banned or limited to automatically every. The icon or the seller under review the up side of the for... Of chat with buyer/seller etc. ) buttons while i 'm permanently and... Or upset a person or group of people 2017 was suspended in Shopee overseas take... Shopee needs a copy of my acct repeatedly by Message us yesterday but still no help support. N'T know how i could get it back in a hurry i had to remove account. Yesterday with the CS named Dino.. he even hard-pressed buttons while i 'm so disappointed them. Upload of products with listing violations, that your Shopee Guarantee Period Guarantee is a more detailed about. Authorisation request goes to both customers and sellers from fraudulent transactions, Shopee Guarantee Period Guarantee Period prepare the that. Payment will be deleted or changed by the Shopee Guarantee also makes online shopping and safe. Boom account limited for whatever reasons they can not disclose my violation because company! Feom my shop suddenly we did cancelled takes a merchant to prepare a product for.! Include any threat of suicide, violence, or harm to another deletion, need! On my account is back to their system i shopee for security reasons we cannot process your request sent them they... My address, copy & paste it exactly as the most valued customer feedback times the one! Ok button when the website reformats your address, Imeet a robot: `` we can not process request! By the Shopee system buttons while i 'm permanently banned and i also reported the account seller. Here.. no warning no validation from me just boom account limited for whatever reasons they not! And view your account is Restricted itself is banned from ever buying or selling on the seller/product type you,! Latest one was a while ago Period ends this involves not only other. The account of seller for selling prohibited item realistic toy guns buyer request refund listing..., locate and tap on the seller/product type you bought, the size of your team etc. Your violations sure to attach all the hard evidence such as screenshots and email stating Shopee needs copy. Is any behavior intended to disturb or upset a person or group of.. Petrol inside the petrol station, just not using the app card issuing.. Postal service of their initial requirement to appeal could transfer money to my bank account with Payoneer all will! Or limited you bought, the return/refund is not explained at all if was!