How to Prepare for Your Call with USCIS Customer Service? The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. Las personas que llaman pueden utilizar su propio intrprete. The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Sea estratgico cuando llame al Centro de Contacto de USCIS. Dont try to schedule an appointment over the phone. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. In some cases, escalate a call to an immigration officer. Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. Sign up Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. We have many resources to help you achieve your goals. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. [deleted] 2 yr. ago. We help by recommending ways to make more money, save more money, and invest their money wisely. USCIS does not provide a general facsimile (fax) number. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. Thank you for contacting USCIS. The information on this page is out of date. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. The information on this page is out of date. and can send a secure message from within your. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . How Can You Guide Through the USCIS Automated System? Can't find something? If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. I need a biometrics appointment. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . An official website of the The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. They can answer most of your basic questions and assist you with technical issues. A .gov website belongs to an official government organization in the United States. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). Las oficinas locales de USCIS se esfuerzan por acomodar la mayora de las citas dentro de un plazo de dos semanas. A .gov website belongs to an official government organization in the United States. The Editorial Team at HomeAbroad is comprised of subject matter experts who are real estate professionals, mortgage advisors, content experts and research associates. A .gov website belongs to an official government organization in the United States. Check for any processing time applied to your case. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. The best time to call is early in the week and early in the day. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. Los tiempos de espera del Centro de Contacto de USCIS han aumentado por varias razones, incluida la disminucin de los niveles de personal, algo que USCIS trabaja activamente para mejorar. What are Other Types of USCIS Customer Service? Individuals will need to answer some verification questions before USCIS can share information about a case. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. However, they cannot provide legal advice or answer specific inquiries regarding a case. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. Sign up to receive alerts about future usability testing, please enter your email address below. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. Please use this form only for questions about your account password or unlocking your account. More posts from r/USCIS. Esta tarea administrativa se est demorando ms que en el pasado. The redesigned IVR has only 3 main menu options. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. The USCIS service center operates on a two-tier model. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. Enviamos notificaciones 1-2 das antes de la fecha en que esperamos llamar al cliente. This page was not helpful because the content. Official websites use .gov El Centro de Contacto de USCIS intentar ms de un nmero de contacto. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. These officers hold the specialty in reviewing the USCIS system for your specific case. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. The agency offers a toll-free phone number that you need to call to seek assistance. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. 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