We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. We will need to see proof of your address. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Payment will be made directly to the bank account from which the Direct Debit is taken. Easily manage your Mersey Tunnel Fast Tag with this app. . For full details on how we manage your personal data please refer to our. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. Can I ride my bicycle through the tunnel? If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. To make a claim, simply click on the compensation tab below . You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. The tour will take approx two hours. The tunnels debt was paid off long ago, why are we still paying tolls? Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Merseytravel fast tag account login. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. The concession can only be used in the vehicle you nominated on your application form. Check out some of our frequently asked questions. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. You may find the answer or help you need there. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. your V5C vehicle registration form showing the vehicle is registered to your address. The loans are still being paid and will not be paid off until 2048. We aim to have normal service resumed as swiftly as possible. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). We are sorry for any inconvenience caused. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. The toll fee will be deducted from your T-FLOW account. Merseytravel is committed to processing your personal information in a clear and transparent way. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. Further information can be found at on the Governments website. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. Personal accounts are restricted to a maximum of 4 Users. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. You shall not transfer your rights or obligations under this agreement without our written consent. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Penalty surcharge 60. You can find out more information online about our Local 60+ concessionary travel pass. You can register a vehicle to only one T-FLOW account. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. Receipts are available for viewing and downloading up to 6 months after your journey. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. To request a receipt, please have your card payment details available and click here. T-FLOW is available for all vehicle classes and removes the need for cash. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. The full amount of your top up is credited towards any journeys. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. and Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. We are sorry for any inconvenience caused. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Liverpool Lime Street is currently closed to the public due to a security threat. Or, you can visit a Merseytravel Centre in person for further support. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. The new video tolling system only applies to T-FLOW or Fast Tag account holders. 8. Select the Payments option followed by Request Refund. Please be advised that we may use agencies to verify and confirm your identity and residence. What documents do I need as proof of eligibility? We are sorry for any inconvenience caused. 8am to 8pm - Saturday, Sunday and Bank Holidays. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Receipts are available for viewing and downloading up to 6 months after your journey. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Personal accounts are restricted to a maximum of 4 Users. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. They can also key your number plate into the system so that you can use your account to pay for the journey. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Please have the bank sort code and account details to hand. We aim to have normal service resumed as swiftly as possible. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Before using our Get in Touch option, check out our frequently asked questions below. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. No trains are running from the station. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. Please use. Minimum charge one hour. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Nothing in these terms will affect those legal rights. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. Penalty surcharge 60, 350 per hour. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. This same problem is also common with the letter D and C etc. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Take your form, a passport. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). You can view receipts for payments for up to 6 months. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. We aim to have normal service resumed as swiftly as possible. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. We usually operate a reliable service however sometimes things can go wrong. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Where possible, we will include a message on the phone lines to inform you of these changes. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. For all other users the Class 1 toll is 2.00. You can call our Customer Service Contact Centre on 0151 330 1004. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. What do the traffic light and lane display messages mean? There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. The discount is allocated to your T-FLOW account. It is the Account Holders responsibility to ensure payments are successfully processed. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. 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